Thank you for choosing Flowers Brixton for your online flower delivery needs in Brixton and the surrounding areas. These Terms and Conditions govern your use of our website and services, including but not limited to browsing, ordering, and receiving deliveries of fresh flowers and related products. By placing an order with us, you agree to be bound by these Terms and Conditions. We recommend that you read them carefully before making a purchase. These terms apply to all transactions conducted via our online platform for deliveries in Brixton and nearby areas.
Orders for online flower delivery in Brixton are made through our secure website. To place an order, customers select their chosen product(s), add them to their basket, and proceed to checkout. You will be requested to provide accurate recipient information, delivery address, and preferred date/time for delivery within our operational zone, which includes Brixton and the surrounding districts.
Once your order is placed, you will receive an automated confirmation indicating that your order has been received. Please note that this confirmation does not constitute acceptance of your order. Acceptance and completion of the contract between you and Flowers Brixton occurs when the product is dispatched for delivery. We reserve the right to decline an order at our discretion, refunding any payments received if necessary. In the event that any of the products ordered become unavailable, we will inform you as soon as practicable and either offer an alternative or process a full refund.
We take reasonable care to ensure that all product details, descriptions, and prices appearing on our site are correct. However, due to the seasonal nature and market fluctuations affecting flower availability, substitutions of equal or higher value may sometimes be necessary to fulfil your order for flower delivery in Brixton. In such circumstances, we will make every effort to retain the overall style, theme, and colour scheme of your selected item. Non-floral items, such as vases or containers, may also be substituted with a similar item if required.
Images of our products are for illustrative purposes only. Variations in appearance may occur, but quality and freshness are always maintained as our highest priorities.
All prices listed on our website are in British Pounds Sterling (£) and include applicable VAT, unless otherwise stated. Delivery charges, if applicable, will be displayed at checkout before payment is made.
Flowers Brixton accepts various methods of payment, including major debit and credit cards and other electronic payment systems as made available on the platform. Payment must be made in full at the time of ordering. Orders will not be processed or delivered until full payment is received and authorised. We do not store your payment card details; all card payments are processed securely in compliance with UK and international standards for online transactions.
We provide flower delivery throughout Brixton and the immediate neighbouring areas. Delivery times and dates are selectable at checkout and are subject to our delivery capacity and operational hours. We endeavour to deliver all orders as scheduled, but delivery times are not guaranteed and may be subject to delays due to circumstances beyond our control, such as adverse weather, traffic, or force majeure events.
If no one is available to receive the delivery at the specified address, we may leave the flowers with a neighbour or in a safe location, where possible, and a delivery note may be posted at the address. Where this is not possible, we will attempt to contact the recipient or customer for further instructions. In the absence of such instructions, the order may be returned to our premises, and further delivery arrangements may incur additional charges. It is your responsibility to ensure that the recipient’s address and all delivery details are correct at the time of ordering. We accept no liability for clearly incorrect or incomplete delivery information resulting in failed or delayed delivery.
Should you wish to cancel or amend your order, please do so as soon as possible. Orders may be cancelled up to 24 hours before the scheduled delivery date to receive a full refund. Cancellations less than 24 hours before the delivery time may incur a charge or may not be refundable, particularly where perishable goods have already been prepared or dispatched.
To amend order details, including recipient information or delivery instructions, please contact us promptly. While we will do our utmost to accommodate changes, amendments cannot be guaranteed if the order is already being processed or dispatched.
Your satisfaction is important to us. If you are not satisfied with your order or if the flowers are received in poor condition, please notify us within 24 hours of delivery. Due to the perishable nature of our products, claims received outside this period may not be valid. We may require photographic evidence to process complaints about quality or condition.
Upon investigation, if we agree that the product was faulty or not as described, we will offer a replacement, partial or full refund according to the situation. Refunds will be issued to the original method of payment within 5-7 working days where appropriate. Due to hygiene reasons, products cannot be returned once accepted unless faulty or damaged.
Flowers Brixton aims to provide the highest quality service for flower delivery in Brixton and the surrounding areas. We will not be liable for any indirect, consequential, or incidental damages resulting from failure to supply or delays in delivery, except where such failure arises from our own negligence. Our liability in respect of any individual order placed through the site shall be limited to the value of that order, including its delivery charge.
Nothing in these terms limits or excludes liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other liability which cannot be legally limited under English law.
We are committed to protecting your privacy. All personal information provided during the ordering process will be processed in accordance with applicable UK data protection laws. Your information will only be used to facilitate the order and improve our services. We will not share your details with third parties unless required by law, in the interests of fraud prevention, or with providers essential to completing your order (such as couriers).
All content on our website, including images, product descriptions, and branding, is owned or licensed by Flowers Brixton. No part may be reproduced, distributed, or utilised for commercial purposes without our express written consent.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our website or services shall be subject to the exclusive jurisdiction of the English courts.
In the case that any part of these Terms and Conditions is found to be unenforceable by a court of law, the remainder of the terms will remain in force and be interpreted so as to best effect the intention of the parties.
Flowers Brixton reserves the right to update or modify these Terms and Conditions at any time without prior notice. Updated terms will be published on our website; your continued use of our services indicates acceptance of any revised terms. We recommend reviewing this page periodically for any changes.
These Terms and Conditions are intended to apply to all customers of Flowers Brixton making use of our online flower delivery service in Brixton and its surrounding areas. For any questions regarding these terms, delivery areas, or specific requirements for your flower order, please contact us via the details provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brixton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brixton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
